We take your privacy very seriously, and do our best to make sure your data is kept safe. The legal jargon used on privacy notices can be tough to read, so here’s a brief summary:
- What – We may collect personal information such as your name, email address, IP address, billing/delivery address, phone number, the courses you purchase and download, etc. We don’t collect anything sensitive, or any information we don’t need.
- When – We collect information from emails you send us, forms you fill in on the Auditmentor website, information you give to our shopping cart (Woocommerce), payment processor, PayPal and Stripe for credit card payments) or newsletter provider (Mailchimp), as well as background processing such as Google Analytics and Google Adwords.
- Why – We use the information to process your orders, manage your account, personalize your use of this website, send you information about online training and any of our products, improve the website and generally run our business.
- Who – We don’t sell your information to third-parties. We may transfer your personal data to third-parties who provide us with specific services, such as the shopping cart, newsletter, accounting or IT services. We require those third-parties to care for your data as carefully as we do. We send your name, address and phone number and other similar and related information to IEMA and IOSH because they stipulate that this information is required for them to issue certificates in your name.
- Where – The website ( www.auditmentor.com ) runs on a server which is administered and managed by Consilience Media (who also manage the IEMA website).
- Once you have received invitations to any courses you have purchased, you are directed to the server and web site which hosts the courses – we use articulate-online for this purpose. By using this website, you are agreeing to your computer IP address and relevant data being transferred outside of the EEA to a US web server. This is a secure and well-respected site which will never disclose your data to any third party except ourselves. We use this information by logging into your account on this website in order to harvest your results and tracking data which shows your work and results for each tracked quiz. We require this to monitor your progress and to send your results to IEMA and /or IOSH.
- Access – If you need to see or update the information we hold on you, we’ll be pleased to help. Just let us know by contacting us on either of the email addresses given above.
- How Long – We are required by law to keep some information for 6 years (e.g. accountancy records which are stored for as long as the relevant accountancy laws require). Information held for other purposes (such as the newsletter or forum membership) can be deleted at your request.
The Legal Version
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.auditmentor.com, including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.
By providing us with your data, you warrant to us that you are over 16 years of age.
Marsden International (UK) Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Our full contact details are:
Full name of legal entity: Marsden International (UK) Ltd
Postal address: Waters Reach, Weirside, Oldcotes, Worksop S81 8HW, UK
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at our above email address.
- WHAT DATA DO WE COLLECT ABOUT YOU
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
- Identity Data may include your first name, last name, username, title, date of birth and gender.
- Contact Data may include your billing address, delivery address, email address and telephone numbers.
- Financial Data may include your bank account and payment card details.
- Transaction Data may include details about payments between us and other details of purchases made by you.
- Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform, and other technology on the devices you use to access this site.
- Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
- Usage Data may include information about how you use our website, products and services.
- Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
- HOW WE COLLECT YOUR PERSONAL DATA
We collect data about you through a variety of different methods including:
- Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
- order our online training courses;
- create an account on our site;
- subscribe to our service or newsletter publications;
- request resources or marketing be sent to you;
- post comments on our site;
- enter a competition, prize draw, promotion or survey; or
- give us feedback.
- Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
- Analytics providers such as Google based outside the EU;
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as PayPal and Stripe (credit card processing), based outside the EU.
- Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
- HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when legally permitted. The most common uses of your personal data are:
- Where we need to perform the contract between us.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email in response to requests for information or via our newsletter to which you subscribed. You have the right to withdraw consent to marketing at any time by emailing us at firstname.lastname@example.org or email@example.com by unsubscribing from any newsletter (which uses www.mailchimp.com )
Purposes for processing your personal data
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at firstname.lastname@example.org or email@example.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|Purpose/Activity||Type of data||Lawful basis for processing|
|To register you as a new customer or Forum Member||(a) Identity
|Performance of a contract with you|
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to recover debts owed to us
|To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
|To enable you to partake in a prize draw, competition or complete a survey||
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business
|To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a) Identity
(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
(b) Necessary to comply with a legal obligation
|To deliver relevant website content and advertisements to you and measure and understand the effectiveness of our advertising||
(e) Marketing and Communications
|Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||(a) Technical
Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
|To make suggestions and recommendations to you about goods or services that may be of interest to you||
|Necessary for our legitimate interests to develop our products/services and grow our business|
You will receive marketing communications from us if you have:
- requested information from us or purchased goods or services from us; or
- if you provided us with your details
- in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for their marketing purposes.
You can ask us to stop sending you marketing messages at any time by following the unsubscribe links on any marketing message sent to you or by emailing us at firstname.lastname@example.org or email@example.com
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at firstname.lastname@example.org or email@example.com
If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
- DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
- INTERNATIONAL TRANSFERS
Auditmentor and GDPR may relate to the transfer of data to countries outside of the European Economic Area (EEA) and which do not always offer the same levels of protection to your personal data.
Our online training courses are hosted on a US server managed by www.articulate-online.com. By purchasing a training course, you will be directed to a specific location on the above web site where the training courses are made available. Only your chosen email address and username together with any technical IT trackers are loaded onto this site. You are agreeing to your personal data being transferred outside of the EEA to a US web server. You have the right to withdraw this consent at any time but this will affect your ability to undertake the online training course you purchased.
Many of our third parties service providers are also based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data to third-parties outside of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
- Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
- Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Please email us at firstname.lastname@example.org or email@example.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
- DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
- YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
- THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Some of the links to outside websites are affiliate links managed by our website agents (www.consil.co.uk) who have included this facility within the www.auditmentor.com web site. Affiliate websites provide the ability for potential delegates to access information about the online training courses and are referred to www.auditmentor.com. Personal data accessed is limited to name and IP address which is used to provide commission to the agent or affiliate. The affiliate does not use this information.
We have checked the cookies on this website and they are detailed below, to the best of our knowledge. By continuing to use the site you are agreeing to the following:
- We use standard Google Analytics to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
- Our members area creates a cookie if you click the ‘Remember Me’ checkbox. It remembers your email address and password to save you having to log in again.
- Our forum creates a cookie if you click the ‘Remember Me’ checkbox. It remembers your email address and password to save you having to log in again.
- The Newsletter sign up form creates a cookie to avoid showing you the pop-up when you’ve already subscribed or closed it.
- The shopping cart, powered by woocommerce which keeps track of your cart contents using cookies.
- The security plug-in sets a cookie to help protect the security of the website.
- The website caching software creates a temporary cookie when you’re logged in, so it doesn’t show you cached data.
- The content delivery network creates a cookie for security and threat detection purposes.
- When you click links to visit websites outside of this website, those websites may create cookies.
- FURTHER INFORMATION